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Frequently Asked
Questions

Everything you need to know about sourcing, shipping, and growing your business with WholesalePlus.

General Information

Orders & Sourcing

Shipping & Delivery

Payments & Billing

Returns & Refunds

Account & Security

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Frequently Asked Questions

General Information

What is WholesalePlus?

Do I need a business license to buy from WholesalePlus?

Is there a minimum order quantity (MOQ)?

Can I request a sample before placing a bulk order?

Orders & Sourcing

How do I place a wholesale order?

Can you source a product that isn't listed on the website?

How are the prices calculated?

Can I modify or cancel my order after placing it?

Shipping & Delivery

What constitutes the 'Shipping Only' service?

How is the shipping weight calculated?

What is the estimated delivery time?

How can I track my shipment?

Payments & Billing

What payment methods do you accept?

Do I have to pay the full amount upfront?

Are there any hidden fees?

How does the 'Point Balance' work?

Returns & Refunds

What consists of your Return Policy?

How long does it take to process a refund?

What if my goods arrive damaged?

Account & Security

How do I reset my password?

Is my business data secure?

Can I add multiple users to my business account?

Still have questions?

Frequently Asked Questions

General Information

What is WholesalePlus?

Do I need a business license to buy from WholesalePlus?

Is there a minimum order quantity (MOQ)?

Can I request a sample before placing a bulk order?

Orders & Sourcing

How do I place a wholesale order?

Can you source a product that isn't listed on the website?

How are the prices calculated?

Can I modify or cancel my order after placing it?

Shipping & Delivery

What constitutes the 'Shipping Only' service?

How is the shipping weight calculated?

What is the estimated delivery time?

How can I track my shipment?

Payments & Billing

What payment methods do you accept?

Do I have to pay the full amount upfront?

Are there any hidden fees?

How does the 'Point Balance' work?

Returns & Refunds

What consists of your Return Policy?

How long does it take to process a refund?

What if my goods arrive damaged?

Account & Security

How do I reset my password?

Is my business data secure?

Can I add multiple users to my business account?

Still have questions?

Frequently Asked
Questions

Frequently Asked
Questions